Terms, Conditions And Policies
This is a binding legal agreement
Carlton Hotel Dublin Airport reserves the right to change this Agreement without notice and such changes will become effective immediately. By using, viewing, transmitting, caching, storing, and/or otherwise utilising this site and/or its contents in any way you agree to the terms and conditions listed below, and waive any right to claim ambiguity or error in this Agreement. If you do not agree to this, we will ask you to leave this site, and do not use it.
If you are under 18 years of age, your parents or legal guardian must agree to your use of this site and any services or materials provided here or reached from here. Please read our Information Policy relating to such use. By using this site, you acknowledge and agree that you are either 18 years old or older or have your parents’ or guardian’s permission.
Please print a copy of this Agreement for your records.
Carlton Hotel Dublin Airport Website
All materials contained in the Site are the copyrighted property of Carlton Hotel Dublin Airport. No material from the Site or any Internet site owned, operated, licensed, or controlled by us or our affiliates may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. For purposes of these terms, the use of any such material on any other Web, Internet, intranet, extranet or other site or computer environment is prohibited. All trademarks, service marks, trade names and trade dress are proprietary to us. You may not frame or utilize framing techniques to enclose any of our trademarks, logos, or other proprietary information (including images, text, page layout, or form) without our prior express written consent. You may not use any meta tags or any other “hidden text” utilizing our name, trademarks or other proprietary information without our prior express written consent.
Unless indicated otherwise, all names, logos, trademarks, service marks, trade dress and trade names are proprietary to Carlton Hotel Dublin Airport and may not be used by anyone for any purpose without our prior express written consent. We consider our trademarks to be valuable assets and take infringement of them seriously.
Introduction
To book a hotel room using this site, simply select your required dates in the booking section and press “Book Now”. Once you are within the reservation section simply follow the instructions. You can also contact the hotel directly by telephone, in writing or by e-mail using the provided addresses or telephone numbers.
All rates quoted are subject to availability and alteration. All discounted rates quoted are limited offers and are similarly subject to availability, a minimum number of nights stay, and a certain number of sharing guests. Although rooms may be available at the time of enquiry, rooms available under special offers will however be limited. While every effort has been made to ensure the accuracy of all information, Carlton Hotel Dublin Airport does not accept liability for any errors or omissions and reserves the right to change information and descriptions of listed hotels and products.
Method of Payment
In order to confirm your reservation, we require your credit or debit card details at the time of booking. Unless otherwise requested, we will email a confirmation of your reservation to your nominated email address. Please note we no longer accept Personal Cheques as a form of payment in the hotel.
Room Rates and Children Rate
Rates are not always per room per night depending on booking, Special offers can sometimes be pps (per person sharing), Children rates apply to certain bookings, generally specials and only for meals. Children under 12 can share a room free with 2 Adults using existing beds on a Room Only basis
Cancellation
All reservations must be cancelled by 2pm local time one day prior to scheduled arrival to avoid a penalty of one night’s room charge plus VAT.
Cancellation after check-in cannot be refunded.
All deposits paid are non-refundable.
Please note all reservations made via a third-party agency must be cancelled with that same agency.
Booking Requests
If a booking request can be fulfilled, the hotel will contact you within 48hrs
Cancellations/Changes to Bookings made by the Hotel
We hope and expect to be able to provide you with all the services that we have confirmed with you at the time of your booking. However, on occasions changes may have to be made and Carlton Hotel Dublin Airport reserves the right to make those changes.
In such cases we will endeavour to provide alternative accommodation of at least the same standard in the same area.
While we endeavour to provide all facilities advertised we will not be liable for compensation in the event we are forced to cancel or change your booking in any way as a result of situations outside our control which we could not foresee or avoid such as civil strife, industrial disputes, natural disasters, war, terrorist activities, fire or flooding.
Check-In / Check Outs
Check-In: 4pm onwards. Early Check In subject to availability on arrival (charges may apply). Luggage storage available if rooms not ready on arrival.
Check-out: 12noon. Late Check Out subject to availability (charges may apply)
Minimum Length Stay
No Minimum Stay is required.
Alcohol Policy
Alcohol purchased off-premises is always prohibited within the hotel unless there is prior agreement with management.
Pet Policy
Pets are not allowed unless assisting the physically challenged.
Complaints
If you have cause for complaint during your stay, you must bring it to the attention of the hotel staff immediately, who will do their best to rectify the situation. However, should a problem remain unresolved or not be resolved to your satisfaction you should make a complaint to our Customer Services within 28 days giving full details of the complaint together with the name of the member of staff to whom the complaint was reported.
Disclaimer
All rates quoted are subject to availability and alteration. All discounted rates quoted are limited offers and may be subject to certain conditions such as minimum stay or numbers of people.
While every effort has been made to ensure the accuracy of the information provided, Carlton Hotel Dublin Airport does not accept liability for any errors or omissions and reserves the right to change information and descriptions of listed rooms, products, services and hotels.
Carlton Hotel Dublin Airport and its agents, associates, other related entities, and each of their directors, and employees (collectively the Hosts) are not responsible for telephone, electric, electric network, Internet, computer, hardware or software program malfunctions, failures, delays or difficulties, or late, lost, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail, e-mail, form postings, connections, messages or entries, or the security of any and all such matters.
Further, the Hosts are not responsible for incorrect or inaccurate entry of information, whether caused by Internet users or by any of the equipment, or programming associated with or made use of within the site or by any technical or human error which may occur in the processing of any information related to the site.
Carlton Hotel Dublin Airport may prohibit you from using the site if, at its sole discretion you show a disregard for this Agreement or act in an improper manner, with intent to annoy, abuse, threaten, or harass any other person, or in any other disruptive manner.
If for any reason any portion of the site is not capable of running as intended, including infection by computer virus, bugs, tampering, unauthorised access, fraud, technical failures, or any other causes beyond the reasonable control of the Hosts which corrupt or effect the administration, security, fairness, integrity, or proper operation of this site, Carlton Hotel Dublin Airport reserves the right to prohibit any individual from using the site, and to cancel, terminate, modify or suspend the site or any portion thereof and void such data.
Users also agree that the Hosts are not responsible or liable in any way for injury, loss or damage to entrant’s computer or interception or use of credit card information, related to or resulting from use of the site or any sites, services or materials linked or related thereto or therefrom, or use of “test” or real booking mechanisms at any time, and also are not responsible or liable in any way for any injury, loss, claim or damage relating to or resulting from any part of this site or the booking mechanism operating or not operating on computers or networks used by entrant or communicating with such computers or networks.
ONLINE BOOKING
Please note that different terms, conditions and cancellation policies in relation to all online bookings via Carlton Hotel Dublin Airport website may apply depending on the date, room or rate type selected. Please note the details that are provided before you make your online booking. Please note that different terms, conditions and cancellation policies in relation to all online bookings via Carlton Hotel Dublin Airport website apply depending on the room or rate type selected. Please read carefully the room rate details that are provided before you make your online booking. You are advised to check through the rate details before making your online reservation.
Links to Third Party Sites
Links that feature on Carlton Hotel Dublin Airport website are links to other sites which we believe, may be of interest to you to enhance your Carlton experience. By providing these links we are not endorsing or recommending such sites, or the services or material provided by them. We therefore accept no responsibility for the materials, services or other situations at or related to or from any other website.
Gift Vouchers
The following terms and conditions apply to gift vouchers sales.
Vouchers are non-refundable and must be presented on arrival
Vouchers are not reservations. Reservations must be made in advance via telephone by calling Reservations or with the hotel directly, quoting the voucher reference number.
All reservations are subject to availability.
Vouchers are valid for new bookings only.
If redeeming voucher online, the earliest arrival date is 7 days after date of purchase.
Vouchers are only valid for the value specified and any additional charges must be paid directly by the guest
In the Republic of Ireland, under Irish law, vouchers and unused voucher balances expire 5 years from the date of issue of the original paid voucher. This will only apply to those vouchers bought from the 2nd of December 2019 on. In other countries vouchers and unused voucher balances expire one year from the date of issue of the original voucher where applicable by law.
Carlton Hotel Dublin Airport cannot accept responsibility for any vouchers that are mislaid, lost or stolen.
Only original and unaltered vouchers will be honoured.
Security statement
This site uses the Secure Sockets Layer (SSL) protocol to protect your online transaction. Secure Sockets Layer (SSL) is a security protocol that provides communications privacy over the Internet. This allows your computer to communicate with our server in a way that is designed to prevent tampering or message forgery. Your credit card number is also "one-way" encrypted as it enters our databases. This means that it cannot be read from the database by our staff. We will take all reasonable care to keep the details of your order and credit card information secure but unless we have been negligent, we will not be liable for any losses you may suffer as a result of unauthorised access by a third party to the information transmitted by you when making reservations at this website.
Storing of personal data by the Human Resources Department
Please be aware that all personal data and CVs or resumés submitted via Carlton Hotel Dublin Airport website are stored on a secure, dedicated server for a fixed period of six months only. After this, all data is deleted. This data will only be used for the purpose intended. Access to this data is strictly limited to authorised personnel from Carlton Hotel Dublin Airport’s Human Resources department.